The increasing digitisation of cars - including the customer experience - requires a change of mindset for advertising, marketing and sales.
China's online market has rocketed by 25%, comprising half of retail sales
Falling oil prices are prompting lubes producers to revise product costs, but hard discounting can prove as troublesome as maintaining high prices in China's online marketplace
The government is opening up China's booming e-commerce sector
A lonely celebration is turning into a Chinese online-shopping frenzy and firms are cashing in
Customer service and supply-chain models are changing rapidly and significantly, driven by online channels, according to the latest research.
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